At TEKNOVIBE SDN BHD, we understand that you may occasionally need to change or cancel your order.
Order Cancellation
You may request to cancel your order before it has been processed, packed, or handed over to the courier.
To request a cancellation, please contact us as soon as possible at teknovibe@outlook.com and provide your order number and contact details.
Orders Already Shipped
Once an order has been shipped or collected by the courier, it can no longer be cancelled.
If you no longer wish to keep the item, you may refer to our Return & Refund Policy, where applicable.
Successful Cancellation
If your cancellation request is approved, any eligible refund will be returned through the original payment method where possible.
Refund processing times may vary depending on the payment provider, bank, or payment method used.
Changes to Orders
Requests to change product models, colours, quantities, delivery addresses, or other order details must be made before the order is processed.
We cannot guarantee that changes can be made once order preparation has begun.
TEKNOVIBE’s Right to Cancel
TEKNOVIBE SDN BHD reserves the right to cancel an order in certain circumstances, including:
Products being unavailable or out of stock
Incorrect pricing or product information
Payment verification issues
Suspected fraudulent transactions
Delivery restrictions or incomplete customer information
Other circumstances that prevent us from fulfilling the order
If an order is cancelled by us after payment has been received, an eligible refund will be arranged.
Contact Us
For cancellation enquiries, please contact:
TEKNOVIBE SDN BHD
202601005037 (1667135-K)
6-1, Jalan Tasik Utama 5, Sungai Besi, 57000 Kuala Lumpur, W.P. Kuala Lumpur
Email: teknovibe@outlook.com