TEKNOVIBE SDN BHD (“TEKNOVIBE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
Information We Collect
We may collect personal information such as your name, phone number, email address, billing and delivery address, order details, payment-related information, and any information you provide when contacting us.
We may also collect basic technical information such as your IP address, browser type, device information, and website usage data through cookies or similar technologies.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery and provide order updates
Respond to enquiries and customer support requests
Process payments, refunds, or warranty-related requests
Improve our website, products, and services
Prevent fraud and protect the security of our business
Send promotional or marketing communications where permitted or with your consent
Comply with applicable legal and regulatory requirements
Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to operate our business, including payment providers, courier and logistics companies, website or technology service providers, and professional advisers.
These parties may only receive information necessary to perform their respective services.
Payment Information
Payments may be processed through third-party payment service providers. TEKNOVIBE may not directly store your full credit or debit card details. The handling of your payment information may also be subject to the privacy policies and security practices of the relevant payment provider.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and support marketing activities.
You may adjust your browser settings to block or delete cookies, although certain website features may not function properly as a result.
Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.
Your Personal Data Rights
Subject to applicable Malaysian laws, you may request access to or correction of your personal information held by us. You may also contact us regarding the use of your personal information or request to withdraw consent where applicable.
Some information may need to be retained where required by law or for legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party platforms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements. Any updated version will be published on this website.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
TEKNOVIBE SDN BHD
202601005037 (1667135-K)
6-1, Jalan Tasik Utama 5, Sungai Besi, 57000 Kuala Lumpur, W.P. Kuala Lumpur
Email: teknovibe@outlook.com